2024/2025 booking information

Please read all the below information carefully to ensure you have an understanding of the booking process and system.

 

2024/2025 General information

Campground Opening Dates

Camping Rates

Release dates (All Campgrounds)

  • Bookings for long-term stays (21 nights or more) for the 2024/2025 camping season (Including the summer peak) will open from 7 pm on Monday, July 1, 2024.

  • Bookings for short-term stays (20 nights or less), including all peak weekends for the 2024/2025 camping season will open from 7 pm on Tuesday, July 2, 2024.

Virtual queue system

  • Despite earlier correspondence, further technical investigation has determined that the use of a virtual queue will lead to the best and most fair user experience for the online releases for July 1 and 2.

  • For this release, we are partnering with “Queue-fair”; a virtual queuing system.

  • The “book now button” is how guests access the waiting room. Click this button between 6 pm and 7 pm to enter the virtual queue waiting room.

  • At 7 pm, all customers in the waiting room will be randomly sorted by “Queue-fair” into the booking queue regardless of the time they entered the waiting room.

  • From here, the system will let customers onto the booking system in a staggered process and your time remaining in the queue will be clearly displayed while you are waiting.

  • Customers who click “book now” after 7 pm will go to the end of the queue.

  • This process removes the ‘fastest finger first’ element of the online booking process and simultaneously serves as an independent ballot.

  • Information about virtual queues is found below:

Booking portal infromation

  • The booking portal and site selection feature is optimised for desktop computers - we highly recommend you use this method to book.

  • Once you have selected a site, your site is secured for approximately 15 minutes to enable you time to complete the rest of the booking information. Note the 15 minute timer will display without selecting a site - this means it is holding a random site for you until you select your preferred site. It is imperative that you select a site at step 2 to avoid disappointment.

  • We have a strict cancellation policy and highly recommend that you purchase insurance should you think you may need to cancel.

  • If you wish to make more than one booking, you must re-enter the booking portal following the first completed booking.

Booking Hold Timer Location

Booking Portal Demonstration


Booking conditions

  • Over the summer period, there is a 3-week booking minimum, with each 3-week block running from the 21st of December - the 11th of January and the 11th of January to the 1st of February.

  • There is no maximum length of stay, you may book the entire 6-week Christmas period if you wish, or longer. 

  • While the 21st of December and 11th of January are the 3-week minimum booking periods - you may either arrive earlier than the 21st of December or depart later than the 1st February. ie, arrive on the 9th of December and depart on the 11th of January. Or arrive on the 11th and depart on the 5th of February etc. Refer to the examples below.

  • Cameron’s Bight Powered will be fully open from Melbourne Cup weekend onward, Cameron’s Bight unpowered will open from 6 December, and Whitecliffs Campground will open from 6 December.

Booking Examples

  • The Smiths, a family of four, planned their summer holiday at Cameron's Bight Powered Site during the summer period. They opted for a three-week stay from December 21 to January 11, fitting within the minimum booking period.

  • The Patels, a family of five, strategically booked a six-week camping adventure at Whitecliffs Campground, covering the entire Christmas period from December 21 to Febuary 1. Their choice allowed for ample time to explore the natural surroundings while accommodating the 3-week booking minimum dates.

  • For the Thompsons, the kids were finishing school early this year so a five-week caravan getaway at Cameron's Bight Unpowered Site was the perfect escape. Arriving on December 9th and departing on January 11th, while they extended beyond the 3-week blocks - they were still within the permitted booking dates of the 21st December and 11th of January.

  • The Nguyens, a family of four, embarked on an extended seaside stay at Whitecliffs Campground. Booking a Premium site from December 21 to February 15, they covered both 3-week blocks, as well as an extra 2 weeks for an eight-week stay.

Additional information

  • For those who have previously held sites on a recurring basis, while the process has now changed, there is still a high likelihood of securing a site.

  • If you do not secure a site, you may enter the waitlist which will be available from Tuesday, July 2nd at 8 pm - guests will be allocated sites as cancellations occur on a first come - first served basis. We endeavour to secure a booking for everyone before the commencement of the season.

  • During the initial online booking process, a 40% deposit will be required to secure your booking - with full payment required by the Close of Business, November 1, 2024. Failure to complete payment in full by the due date will result in your booking being cancelled. Bookings arriving prior to November 1 must pay the full amount up front.

  • Note, bookings in September will require full payment one month before arrival.

  • The 40% deposit system will only apply until July 31, 2024, all bookings made after this date will require payment in full.

2024/2025 Peak periods and minimum nights

  • Christmas Holidays - 3 weeks minimum - arrival dates of Saturday, 21st December and Saturday, 11th January.

  • Grand Final Holiday weekend - 3-night minimum - arrival date, Thursday 26th September.

  • Cup weekend - 4-night minimum - arriving Friday, 1st November.

  • Weekends between 1st February and Labour Day weekend - 2 night minimum.

  • Labour day weekend - 3-night minimum - arriving Friday, 7th March.

  • Easter - 4-night minimum arriving Thursday, 17th April.

Waitlist

  • The 2024/2025 waitlist will be available on the waitlist page from Tuesday July 2nd at 8 pm.

  • This will be managed on a first-come, first-served basis (the time of entry is timestamped in our database).

  • There is no guarantee that by entering the waitlist you will receive a site for the 2024/2025 season.

  • The waitlist will be abandoned on 8th November 2024 - at which points any sites released will be allocated on a first-come, first served basis.